"Dear Kendall and Alex, I just thought I'd send you an email to say how pleased I am with Sam, he has been with me for nearly three weeks and has settled in really well. He has clearly been properly produced by yourselves and has great manners and a lovely willing attitude to anything I've asked of him so far. It was a pleasure dealing with you both and I found your approach to selling horses very professional and helpful.
With regards to after sales, Kendall has been on hand with helpful advice and support and it's so nice to be able to keep in touch. Thanks once again for all your help and guidance and matching the right horse to the rider."